Terms & Conditions

The forms used for contacting us at Transfur require you to provide contact details such as name, address and other communication details.

The information or data registered via www.transfuranimals.com is considered to be confidential and measures are in place to protect all user information registered in our systems.

At no time will Transfur publish, share, trade, vend or otherwise distribute any of the information or data registered or provided to us, to any other party without prior permission. Transfur may, however, be obliged and is entitled to disclose information and data registered or provided to us in compliance with applicable law, court or arbitration orders, judgments, awards or other legal processes served or in compliance with requests by any entitled authority, body or person or to protect the interests, rights and property of Transfur.
From time of shipment, animals are in the care of Transfur or the carrying airline. Although every possible care and attention will be given to animals during transit, it is regretted that no responsibility can be accepted by Transfur or by the carrying airline for escape, death or injury due to natural causes, by reasons of climate conditions, war, acts of foreign enemies or Government or riots, radioactive contamination and injury to a third party by the animal.

Should you decide to supply your own travel container, it must be sufficiently large enough to allow your pet(s) to stand up, turn around and lie down in comfort. If the travel container is found not to conform to the current IATA regulations at the point of departure, your pets will not be allowed to travel on their booked flight, unless a new IATA approved container can be supplied in time. Transfur will not be liable for costs or delays due to incorrectly sized containers caused by incorrectly measured animals by the client.

Prior to departure at the airport if any animal should appear to be unfit to travel, veterinary advice will be sought immediately and charged to the client as appropriate.

If additional costs are incurred prior to departure of your pet(s), for example due to incorrect or incomplete veterinary documentation, any resultant rescheduling, cancellation, changes and or delay to flights, will be deemed to be the responsibility of the client.

Following acceptance of our quotation and your instruction to proceed, we will require a minimum non refundable deposit of not less than £300.00 All shipping charges are to be paid in full no less than twenty one days prior to the date of departure.

Transfur will not be held liable for mortality of your pet(s) due to natural causes. All pets are accepted at owner's risk as their own property, and are not intended to be exported for sale